Because our products are digital, we don't normally offer refunds once the game has been made available in the 'My cards' tab. This is due to the full content of the game being unlocked immediately after purchase.
That said, we understand that exceptional situations happen - if you have trouble accessing a purchased game, the game doesn't work as described, or other serious technical problems stop you from using the product, please contact our customer service team.
We review every case individually and try to find a satisfying solution. Customer satisfaction is our priority, so we will always try to help, whether through technical support, a product exchange or another solution tailored to your situation.